Reference

Terms and Conditions for pakcai99 Accounts

These terms set out what you agree to when you open and use a pakcai99 account, including how we handle deposits through DANA, OVO, and GoPay, and what applies to your access based on local law in eligible regions.

Account eligibility by local lawDANA, OVO, GoPay wallet useAccess depends on eligible regionAccount security obligationsWe may update terms with notice

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TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account rights, our support team is the right place to start. You can reach us through live chat directly on the site, or via our official email channel. For wallet-related disputes — for example, a DANA or OVO deposit that is reflected on your end but not yet on your account — include your transaction reference number when you write in so we can trace it faster.

Team online

Live Chat

Start a chat session from any page on the site. Share your account ID and describe your terms question — we'll work through it with you directly.

Email Support

Write to our support address for non-urgent terms queries or to request a record of communications. Attach any relevant transaction or account detail.

Account Help Center

Visit the help section in your account dashboard to find answers to common terms questions, wallet verification steps, and account access issues.

What These Terms Cover and How They Apply

pakcai99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pakcai99, you confirm that you meet the eligibility requirements set by local law in your region. These terms apply to every action you take on the platform — from your first login to every deposit you submit via DANA, OVO, or

1
GoPay. We operate where local law and applicable regulations permit access; if local law in your area restricts this type of service, these terms do not extend an entitlement to access. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure
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and for all activity that occurs under your account. If you suspect unauthorised access, contact our support team immediately. Transactions you initiate — whether a wallet top-up through GoPay or a transfer via DANA — are processed under the account linked to your registered mobile number.
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We do not accept liability for losses arising from shared or compromised credentials. Players in Jakarta and Bandar Lampung, like everywhere else we serve, are subject to the same terms without regional exception. We may revise these terms at any time; continued use of the account
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after a revision notice is posted constitutes acceptance of the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Compliance

We take seriously how your account data, wallet activity, and session history are managed. These four areas reflect how we approach that responsibility — from the moment you log in to any request you make to update or close your account.

Account Data Retention

We retain your account records and transaction history in line with applicable requirements. You can request a summary of your account data by contacting support with your registered details.

Wallet Activity Records

Every DANA, OVO, and GoPay transaction tied to your account is logged with a timestamp and reference. If a payment query arises, this record is what we use to verify and resolve it.

Login and Session Security

Each login session is tied to your registered mobile number and verified by OTP. If you change your number or device, update your account settings before your next deposit to avoid access issues.

Requesting Account Changes

To update personal details, close your account, or raise a terms dispute, contact support through live chat or email. We aim to acknowledge requests and provide a path to resolution within our standard handling window.

Common Questions About pakcai99 Terms

These are the questions we hear most often about how our terms work in practice — covering account use, wallet rules, changes to the policy, and what to do when something needs resolving.

Access depends on local law and whether your region is among those where the service is available. Open your account only where local law in your eligible region permits it.

We post a notice when terms change. If you continue using your account after that notice, you are accepting the revised terms. For major changes, we may ask for explicit acknowledgement before you proceed.

Yes. All wallet transactions submitted through your account — including DANA top-ups, OVO transfers, and GoPay payments — fall under these terms from the moment you confirm the transaction.

You are responsible for all activity under your account credentials. If you share your login or PIN, that activity is attributed to you. Report any unauthorised access to support immediately so we can act.

Contact support via live chat or email with your registered account details. We will locate your records and provide a summary in line with applicable data handling requirements.

We reserve the right to suspend or close accounts where terms are violated — including misuse of wallet deposits, provision of false details, or activity that conflicts with eligibility requirements set by local law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for pakcai99 Accounts

Reach Us About Your Terms Query

Live Chat

Email Support

Account Help Center

Account Security and Terms Compliance

Account Data Retention

Wallet Activity Records

Login and Session Security

Requesting Account Changes

Common Questions About pakcai99 Terms

01 Can I use my pakcai99 account if I am in Indonesia?

02 What happens to my account if the terms are updated?

03 Are my DANA, OVO, and GoPay deposits covered by these terms?

04 Who is responsible if someone else uses my account?

05 How do I request a copy of my account data or transaction history?

06 Can pakcai99 suspend or close my account under these terms?

Terms & Conditions

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